When you Submit an Order, it will be sent to our Concierge team for a review first, before the final quote is released for your consideration. This will take between 1-3 business days depending on the complexity of your needs.
The following topics will address
- How to Read my Order
- How to Add Team Members to my Order
- How to Export my Order into PDF
- How to Accept & Pay for my Order
- What happens next
How to Read my Order
There are 7 tabs under the Order page that gives you all the information you need.
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Home |
Main Page where you can see the main video title, due date and quoted price in the currency of choice. |
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Price Summary |
Breakdown of price including Run My Creation and Platform Fees. What’s that? |
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Breakdown |
Information about Where, When and Due Date for Filming. |
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Concierge |
Meet the dedicated team members who will be your Concierge throughout this Journey. |
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Brand Team |
Meet members of your team who have access to this Order. Add more team members now. |
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Content Plan |
Summary of your Service, useful if you already have a Content Plan discussed and finalised with your Brand/Success Manager. |
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Change Log |
A log of all changes made to this Order. |
How to Add Team Members to my Order
Follow the instructions here.
How to Export my Order into PDF
There is an Export Quote button that you can click to export to PDF.
How to Accept & Pay for my Order
If you are happy to proceed with the Order, you need to click on Accept and Pay on the Order page. Before you click Confirm, please choose from these 2 payment methods:
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On Account |
Invoice will be issued, Net 30 day payment term |
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Pay with Wallet Usage |
Order Price will be deducted from existing Wallet, no invoice issued. |
Cancelling my Order after Accepting & Paying
We understand sometimes requirements change so if, for any reason, you need to cancel your Order after accepting and paying, please discuss directly with your Brand Manager.
What Happens Next
After you have accepted and paid for the Order, a Concierge member from the 90 Seconds team will come in and introduce her/himself to you on-platform.
Our Finance team will also prepare
This happens within 24 hours of you confirming the Order. Who is a Concierge?